Last Revised: 4/17/2019
2. Amendments and Updates
WE RESERVE THE RIGHT TO UPDATE OR MODIFY THIS POLICY AT ANY TIME WITHOUT PRIOR NOTICE. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THIS POLICY EACH TIME YOU USE ANY OF THE WEBSITES. Your continued use of the Websites immediately after such changes are posted on the Websites constitutes your acceptance of such changes.
3. Information Pierre Fabre Collects About You
a. How We Obtain Information You Provide
From time to time we may collect your information (such as when you purchase or order a product, subscribe to a service, register to receive newsletter, or to participate in contests, sweepstakes or promotions, etc.), directly from you, when you provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, social media user name, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our Websites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.
• Email and Promotions: When you choose to sign-up to receive information, including emails and promotions from Pierre Fabre, enroll in our loyalty program or register for any other marketing campaign, Pierre Fabre may require that you supply your name, email address and other personal information so that we may send future communications as you have requested.
• Registration for Other Pierre Fabre Products: When you choose to register to receive Pierre Fabre products or services or sign up for various events, whether free or paid, and whether they are offered by us or provided in association with our third-party partners, you may be asked to supply your full name, email address, contact information, and other personal information. In some instances, Pierre Fabre also collects credit card information to bill you for products. See below for more information regarding credit cards.
• Sweepstakes, Contests and Promotions. We may offer sweepstakes, contests, and other promotions (a “Promotion”) that may require registration. You will be asked to provide certain personal information in order to participate in any such Promotion(s), and any information you provide may be used and disclosed as set forth in this Policy, as well as in connection with the administration of such Promotion and as required by law or permitted by the specific Promotion’s official rules.
• Credit Card Information: Pierre Fabre does not have access to your full credit card number and does not store such information in its own systems. For recurring orders or accounts set up for auto-replenishment, the credit or debit card information you provide in connection with your account is not stored by Pierre Fabre, instead, it is stored and used by our third-party credit card processor to process payments that you owe to Pierre Fabre. By submitting your credit or debit card information to us, you expressly consent to the sharing of such information with our third-party payment processor and acknowledge that such third party may store your credit and/or debit card information for these purposes. Information transmitted to the third-party credit card processor is encrypted using SSL software. The third-party credit card processor is required to comply with all applicable privacy and security laws and the rules and regulations issued by the credit card companies. Pierre Fabre is not responsible for the third-party credit card processor’s failure to comply with such laws, rules and/or regulations.
• Reasonable Measures. Pierre Fabre maintains reasonable and appropriate physical, electronic and procedural safeguards to help protect your personal information. While we attempt to protect the information in our possession, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.
• Third Parties. Pierre Fabre may collect information about you that Pierre Fabre receives from other sources, such as social networking sites, as discussed above.
b. Information Collected from Tracking Technologies
Information Collected Using Technology. Pierre Fabre may use a variety of technologies (collectively, “Tracking Technologies”), to gather personal and non-personal information (which is any information that does not reveal your specific identity), whether automatically or passively, whenever you visit or interact with the Online Services. Some of the Tracking Technologies we use include: Cookies and Clear GIFs.
- IP Address Tracking and Clickstream Data. Our servers automatically collect data about your server’s internet address when you visit our Website. This information, known as an “Internet Protocol” address, or “IP Address”, is a number that is automatically assigned to your computer by your internet service provider whenever you are on the internet. When you view pages from our Website, our servers may record or “log” your IP Address, as well as your domain name. Our server also may record the page that linked you to us and related information including any ads you may have clicked on. Such information is known as “Clickstream Data”.
- Email Interconnectivity and Third Parties. If you receive an email from us, we may use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. We also work with third parties to provide certain functionalities on the Online Services and to improve the effectiveness of the Online Services and its content. These third-party companies also may use Tracking Technologies to independently collect and store information about you and your usage of the Online Services and may combine this information with information they collect from other sources. We do not control Tracking Technologies used by these third parties, and their use may be governed by the privacy policies of the third parties employing the Tracking Technologies. Some of the Tracking Technologies that may be used to collect information are described below. To learn how to turn off certain Tracking Technologies, see below.
- Device Information. Pierre Fabre may collect certain, non-personal information about the Device you use to access Pierre Fabre’s services, including but not limited to IP Addresses for your Devices, unique device identifiers, browser types, browser language and other transactional information that does not personally identify you.
- User History. Pierre Fabre may log certain usage information about your use of the Online Services, which may include a history of the Website pages you view.
- Mobile/Location Information. We may collect additional information from you if you access the Online Services through a mobile device, for example your unique device identifier, device’s operating system, mobile carrier, or location if you opt in for us to do so. However, the degree to which your location can be identified depends on the Device you are using and how you are connected to the internet (e.g. via cable broadband connection, WiFi, etc.). If you enable location services for the Online Services, we may collect regional location data periodically as you use or leave open the Online Services. We also may collect your location information from your IP Address or zip code. We also may use location data internally or in conjunction with our third-party service providers to customize your experience and provide offers that may be relevant to you. Depending on the platform you use to access the Online Services (e.g., Apple™ iOS, Google™ Android, Windows, etc.) you may be able to control from within the settings on your wireless device whether location data is collected. For California residents, all location settings will comply with the applicable laws and Attorney General Guidance, Privacy on the Go (January 2013)4.
4. How Does Pierre Fabre Use Your Information it Collects?
Pierre Fabre uses your personal and non-personal information that it collects from you and about you for the purposes set forth below. Pierre Fabre may use and disclose non-personal information for any purpose, except where Pierre Fabre is required to do otherwise under applicable law. If Pierre Fabre is required to treat non-personal information as personal information under applicable law, then Pierre Fabre may use and disclose it for all the purposes for which Pierre Fabre uses and discloses your personal information. Pierre Fabre shares customer information with third parties to perform services on its behalf, and by using the Websites and Online Services, you consent to our use of these services to target advertising. Pierre Fabre may use the information collected from one portion of the Online Services on other portions of the Online Services; and Pierre Fabre may combine information gathered from multiple portions of the Online Services into a single record. Pierre Fabre also may use or combine information that Pierre Fabre collects offline or from third-party sources with your information collected from the Online Services. Additionally, data collected from a particular browser or Device may be used with another computer or Device that is associated with the browser or Device on which such data was collected, or transferred to a third party which may be able to track your activity across Devices. Pierre Fabre may use this information to:
• Enable Usage. Pierre Fabre uses the information it gathers about you to enable your use of Pierre Fabre’s products and services, including but not limited to accessing the Online Services, receiving emails and promotions, purchasing products, participating in forums and receiving requested products and services.
• Data Enhancement and Updates. Pierre Fabre may acquire information from other trusted sources to update or supplement the information that you provided or we collected automatically, such as information to validate or update your address or other information.
• Customizing Your Experience on the Online Services: Pierre Fabre uses the information that it collects and acquires to customize your user experience when using the Online Services, including delivering content to you that we think would be most relevant and of interest to you and providing you with an enhanced experience based on the type of Device you are using.
• Push Notifications. The Online Services may include a function that allows us to use push notifications to send you updates, communications, and other messages about the Online Services. To opt out of getting these push notifications or other messages, you must then turn off the push notification function within your device settings. While we will not send you marketing information, we may still alert you if there is a problem with your account or transaction.
• E-Mail Promotions. If you have registered to receive emails and promotions, you shall receive emails and promotions. If you choose to no longer receive such emails or promotions, you may unsubscribe12. Pierre Fabre may also periodically send you email messages about products and services that Pierre Fabre or its partners think may be of interest to you. You may opt-out from receiving these messages13.
• Other Emails. If you send Pierre Fabre emails, you should be aware that any information provided in an email may not be secure or encrypted and therefore may be available to others. Please exercise caution if you decide to disclose any personal or confidential information in such email and please be advised that you should not provide credit card information directly to Pierre Fabre via an unsecure form (such as email). By emailing Pierre Fabre, you agree that Pierre Fabre representatives may use your email address to respond to any of your questions or comments.
5. Who Does Pierre Fabre Share Your Information With?
Pierre Fabre may, on occasion, choose to share the personal information collected about users with select third parties for certain purposes, such as the following:
• Service Providers. We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We provide these service providers with the information needed for them to perform these services. We also ask our service providers to confirm that their privacy practices are consistent with ours.
• Mobile Carriers. If you access the Online Services through a Device or app, we also may share your information with mobile carriers, operating systems and platforms. Personal information about you as an individual subscriber or registrant may be shared, regardless of your “opt-out” status, in the following instances:
• Compliance with Law. Pierre Fabre may release information if it is required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on Pierre Fabre; and (2) protect and defend the legitimate business interests, rights or property of Pierre Fabre, its users, marketing partners, customers, or affiliates.
• Organizational Changes. Should Pierre Fabre undergo a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation, Pierre Fabre’s accumulated customer information will be treated as an asset and, like other business assets, personal information, user data, and any other information that we have collected about the users of our products and services may be disclosed to such entity as part of the due diligence process and, if we or our assets are acquired, will be transferred to such entity as one of the transferred assets. We also may disclose information about our users in connection with a commercial transaction where we, or any one of our affiliated businesses, is seeking financing, investment, support or funding. You acknowledge that such transfers may occur, and that any acquirer of Pierre Fabre or its assets may continue to use your personal information as set forth in this policy, but always subject to your right to opt-out of certain services.
6. Social Networking Services
When you log into the Online Services through your social networking accounts, link your social networking accounts with the Online Services or engage with Online Services through third-party social media platforms, you understand that you may be allowing us ongoing access to certain information stored on those platforms. In addition, as you interact with the Online Services, you also may be providing information about your activities to the third-party social networking platforms, as applicable. You should make sure that you are comfortable with the information such services that may be made available to us by visiting the applicable third party platforms’ privacy policies and/or modifying your privacy settings directly with those platforms.
7. User-Generated Content and DMCA Policy
Pierre Fabre respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf, Pierre Fabre will respond expeditiously to claims of copyright infringement committed using Websites if such claims are reported to the Designated Copyright Agent identified in the sample notice below.
If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Website by completing the following DMCA Notice of Alleged Infringement and delivering it to Pierre Fabre’s Designated Copyright Agent. Upon receipt of Notice as described below, Pierre Fabre will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Website.
a. DMCA Notice of Alleged Infringement (“Notice”)
- Identify the copyrighted work that you claim has been infringed, or - if multiple copyrighted works are covered by this Notice - you may provide a representative list of the copyrighted works that you claim have been infringed.
- Identify the material or link you claim is infringing (or the subject of infringing activity) and to which access is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Websites or the exact location where such material may be found.
- Provide your company affiliation (if applicable), mailing address, telephone number, and, if available, email address
- Include both of the following statements in the body of the Notice:
- “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).
- “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of, the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
- Provide your full legal name and your electronic or physical signature.
- Deliver this Notice, with all items completed, to Pierre Fabre’s Designated Copyright Agent at the address below:
PIERRE FABRE DERMO-COSMETIQUE USA, INC.
Attn: Legal Department
8 Campus Drive
Parsippany, New Jersey 07054
8. Links to Other Websites
Pierre Fabre is not responsible for the content or the privacy policies of websites to which it may link. This Policy applies solely to information collected by Pierre Fabre. You should consult the respective privacy policies of any applicable third parties to learn more about their privacy practices.
9. How does Pierre Fabre Protect Your Information?
Pierre Fabre has put in place reasonable, appropriate physical, electronic, and managerial procedures to protect the information Pierre Fabre collects online. Please understand, however, that while we try to safeguard your personally identifiable information once we receive it, no transmission of data over the internet or any social media or other public network can be guaranteed to be 100% secure.
You need to help protect the privacy of your own information, including maintaining the confidentiality of any account information or access credentials. You must take precautions to protect the security of any personally identifiable information that you may transmit over any public or untrusted network by using encryption and other techniques to prevent unauthorized persons from intercepting or receiving any of your personally identifiable information. You are responsible for the security of your information when using unencrypted, open access, public or otherwise unsecured networks.
Our Websites and the Online Services are not intended to collect any protected health information, as protected under the Health Insurance Portability and Accountability Act (“HIPAA”) and the HIPAA Privacy Rule. Pierre Fabre is not a “Covered Entity” (as defined by HIPAA) and we do not ask for your personal health information. Do not post any personal health information on any of our Websites. If you believe we might have any information regarding your personal health information, please contact us at 855-459-8663 (855-GLYTONE).
11. Children Under the Age of 13
Our Websites and the Online Services are not intended to be used by individuals under the age of 13. Pierre Fabre does not knowingly collect information from children under 13 without parental consent. If you are under 13, do not make any purchases through any of our Websites, use any of the interactive or public comment features of any of our Websites, or provide any information to us, including, but not limited to your name, address, telephone number, email address, or user name. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 855-459-8663 (855-GLYTONE). By accessing and using any of our Websites, you represent and warrant that you are at least 13 years old.
12. Non-U.S. Users; Governing Law
The Online Services are operated in the United States and are intended only for users located in the United States. If you are located anywhere outside of the United States, please be aware that information we collect, including personal information, will be transferred to, processed and stored in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to the laws of the United States. By using the Online Services or providing us with any information, you consent to the transfer, processing and storage of your information in the United States. You are also consenting to the application of United States federal and New Jersey state law, without regard to any conflict of law principles, in all matters and disputes concerning the Online Services and this Policy. This Policy does not create rights enforceable by third parties.
13. Opting-Out, Corrections and Cancellations
Email & Text Messages: Any recipient of email notices or text messages may opt out of receiving them at any time. To opt out of receiving emails or text messages, follow the unsubscribe instructions located near the bottom of each service update, newsletter or promotional email, or email your request to INFO@GLYTONE-USA.COM.
Please note that even if you opt out of receiving subscriber communications by email, we may continue to send you communications by direct mail. You may opt out of direct mail, as provided below.
• Postal Addresses: Pierre Fabre collects postal mailing address information from you so that Pierre Fabre may fulfill the orders you submit and to inform you of Pierre Fabre programs, products and services in which you may be interested. You have the right to opt out of receiving postal mailings from Pierre Fabre. If you do not wish to receive postal mailings, including printed offers, from Pierre Fabre in the future, please send an email to INFO@GLYTONE-USA.COM or write to us at the address listed below.
• Turning Off Tracking Technologies. You can choose to have your computer warn you each time a persistent or session cookie is being sent, or you can choose to turn off such cookies through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. However, cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, please click here14. It is important to remember that many of Pierre Fabre’s services may not function properly if your cookies are disabled.
• How Users Can Opt-Out of the Collection and Use of Information for Ad Targeting. Some of our advertising service providers may be members of the Network Advertising Initiative or the Digital Advertising Alliance (“DAA”) Self-Regulatory Program, which offer a single location to opt-out of ad targeting from member companies. However, if you opt-out of receiving targeted ads in this manner, you will continue to receive advertising messages from us after you opt-out, but other members of the Network Advertising Initiative will not be able to target you based on your use of the Online Services and/or third party websites. If you would like more information about advertisers’ use of tracking technologies and about your option not to accept these cookies, please click here15. If you would like to learn more about how interest-based information is collected and to know your choices about not having information used in this manner, please click here16.
• “Do Not Track” Signals. You may set your web browser software to reject Tracking Technologies, but, if you do so, certain functionality of the Websites may be affected. As a result, at this time, Pierre Fabre does not respond to browser “do not track” signals or other similar mechanisms. Go to here17 or here18 if you wish to learn more about your options to not accept tracking cookies for the purpose of receiving targeted interest-based advertisements. Please note that the-opt out is cookie-based and will only affect the specific computer and browser on which the opt-out is applied.
14. Your California Privacy Rights: A Notice to California Users
Under the California “Shine The Light” law, codified in California Civil Code Section 1798.83, California residents may opt-out of Pierre Fabre’s disclosure of personal information to third parties for their direct marketing purposes. Any California resident may choose to opt-out of the sharing of such personal information with third parties for marketing purposes at any time by directing such request to INFO@GLYTONE-USA.COM.
15. Contact Information
If you would like to mail your request, please direct it to:
PIERRE FABRE DERMO-COSMETIQUE USA, INC.
Attn: Legal Department
8 Campus Drive
Parsippany, New Jersey 07054
For the avoidance of doubt, it is important to understand that this opt-out shall not prohibit any disclosures made for non-marketing, lawful purposes.
You also may contact customer service by clicking here19.
Effective Date: 4/17/19